Privacy Policy

General Data Protection Regulation (GDPR)

Information we hold

• COMPANY NAME
• CONTACT NAME
• JOB TITLE
• ADDRESS
• CONTACT NUMBER
• EMAIL ADDRESS
• EORI Number
• Company Vat number
• Deferment number if applicable

Where we hold this information

This information is held on our servers.  Only personnel employed by PBS International Freight Ltd have access to this server and therefore your information.  The server is password protected.
We have monitored firewall protection, ransomware and up-to-date antivirus software.
Hard copy files and documents are held in our filing system in our secure office/warehouse  The office is only accessible by authorised personnel and is locked, alarmed and secure when the office is shut.

How your information will be used

The information we hold enables us to provide a service to you.  This service will be cargo Import and Export, customs clearance and often a delivery service.  We will at times need to share your information with our partners (also GDPR compliant).
We use the information to perform the task required and identify your account and invoice you or allocate payments.
We may at times need to contact you regarding a current shipment or job.
As we offer many various logistic services, PBS international Freight Ltd would like to inform you of our services and any new solutions we may offer as well as providing you with up to date information of new regulations and requirements that may come into place

Financial Details

PBS International Freight Ltd DOES NOT store or hold any Credit or Debit card details for any of our customers.

Marketing

From time to time PBS International Freight Ltd will send marketing material relevant to your company’s requirements via email.  Our promotional emails all contain an easy “opt out/unsubscribe” facility should you no longer wish to receive them in the future.  All promotional emails are sent via a GDPR compliant e-mail marketing solution.

Phone Calls

This Privacy Notice explains how we use recordings of phone calls. When a call is recorded we collect:

• a recording of the conversation
• your phone number

All calls are recorded for training and monitoring purposes.

Data Breach

PBS International Freight Ltd will investigate and report any personal data breach within 72 hours

Your Rights

You are entitled to request a copy of all personal data we hold for you and request amendments or removal of all or any of that information.  If you should require this, please email us on info@pbs-int.co.uk or you can call us on 01293551140.

You also have rights to complain to the regulator for the Data Protection you can contact them on:
Email: casework@ico.org.uk
ICO helpline: 0303 123 1113
Postal address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

If you would not like to receive the above information you can unsubscribe at any time by emailing us at info@pbs-int.co.uk